We want you to love your furniture, however we understand that sometimes an item simply won’t fit in the room you intended it for. That’s why we offer a comprehensive exchange or return program during the first 30 days after the delivery of your purchase. Please ensure you familiarize yourself with the policy below prior to your purchase.

Upon delivery, please fully inspect your item(s). Although rare, shipping damage can occur on occasion. If you see any damage, please refuse the delivery, and immediately contact our support team at sales@awakeningfurniture.com to notify us. All damage must be reported to Awakening Furniture within 72 hours of delivery.

To return your item, contact our support team at sales@awakeningfurniture.com to obtain an RMA number. Please note the following:

• All items must be returned in new and unused condition in the original packaging.
• Premium delivery services originally purchased with your order are non-refundable.
• Repackaging and storage fees may be applied based on your order subtotal. More information below.
• Any items returned in less than new condition will incur a 25% restocking fee which will be deducted from the final refund amount at the discretion of Awakening Furniture.
• Damage incurred during return shipping due to insufficient packaging may also be subject to a 30% restocking fee.
• It is important to note that any damage to the merchandise does not qualify for a free return, as we offer alternatives to remedy.
• Cancellations, 48 hours before orders have shipped, are not subject to any return shipping or restocking fees.
•  Extended return window for Holiday
• No return on floor models, AS-IS, special orders

For larger items shipped via freight please reference the return fees below:

EXCHANGE POLICY

Exchanges must be of equal value or similar product type as the original (for example, exchange a king bed for a queen bed). You are responsible for paying the price difference if the item you reselect is more expensive. If the exchanged-for item is less, we will reimburse you. Exchanges for significantly lesser valued items or different product categories may require applicable return fees, see our Return Policy above for details. Refunds will occur once your original items are returned to our warehouse in new condition. We will provide you with an RMA (Return Merchandise Authorization) number.

For larger items that require freight shipping, a one-time White Glove fee will be charged with your new order. This is for the service of collecting and repackaging your original item, and delivery of the new items. The exchange will likely occur at the same time. Applicable fees are listed under the "White Glove Delivery" and "How Much Is Shipping?" sections of our Shipping Information page here.

Note that all items that are to be returned, must ship back to us within 30 days.